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THINGS TO KNOW

Does HealthNow replace my regular doctor?

No. We recommend you have a regular GP to ensure the continuity of your care. HealthNow is complementary to your regular doctor, in those situations where they may be unavailable. And with your consent, we will always send a care summary to your regular GP following a HealthNow consultation, so they know what care you received.

What is telehealth?

Telehealth is the use of information and communication technology to provide healthcare over a distance. This includes the transmission of images, voice, data and videoconferencing between two or more sites.

In the case of the HealthNow telehealth service, we use of phone or video to provide a doctor consultation.

What can a telehealth GP help me with?

A HealthNow telehealth doctor can provide you with advice, diagnosis, care and treatment for a wide range of conditions that you might see your regular doctor for. They can also prescribe certain medications and provide specialist referrals where appropriate.

The service is not suitable for all circumstances or conditions. It cannot be used for emergencies of life threatning illness or injuries.

If you require emergency assistance, call 000 for immediate help

How do I have a video consultation?

When you book your video consultation, the telemedicine assistant will complete a video functionality test with you to ensure you have the appropriate technology. You’ll need to have internet enabled device with a camera such as a smartphone or laptop with a webcam. You will also be provided with all the instructions you need via email.

What if I need a referral?

If you need a referral to a specialist such as a dermatologist, paediatrician or psychiatrist, a HealthNow doctor can help you with this too.

What if my condition needs to be viewed by the doctor?

In some cases, we may ask you to send in a image of your condition to aid in your consultation. The Telemedical Administrator will advise you at the time of your call if you need to do this, and provide the instructions on how to do so. Your consultation can also be conducted via video.

What if I need a prescription?

A HealthNow doctor can help you with a short term prescription for certain medications where appropriate. If the doctor thinks it’s urgent, we can even have the prescription sent to your local pharmacy for you to pick up the same day.

Who is involved in delivering this telehealth service?

The WA Country Health Service, the WA Department of Health and the WA Primary Health Alliance are working with HealthNow to deliver this telehealth service for residents and visitors in selected regional and remote communities in Western Australia.

IS HEALTHNOW AVAILABLE IN MY AREA?

Currently, the free HealthNow service is available in WA’s Great Southern, Wheatbelt, South West, Midwest and Goldfields regions.

Enter your postcode below to see if the service is available in your area.